Frequently Asked Questions

Q: How can I apply for a rental property?
A: Check out our available rentals and apply online via the link provided or use our contact form to request a link. Each occupant over 18 years old must complete a separate application and pay the application fee for required screening.

Q: What documents are required for the rental application?
A: You will need to provide copies of a valid government issued Photo ID and copies of your last 3 pay stubs or an employment verification letter.

Q: Are pets allowed in the rental properties?
A: Our pet policy varies for each property. Some properties may allow pets with certain restrictions and additional fees, while others may have a strict no-pet policy. Please inquire about the specific pet policy for the property you are interested in.

Q: How long does the application process take? A: The application process timeline can vary depending on factors such as the number of applications received, response times from references, and property availability. We strive to process applications as quickly as possible and will keep you informed throughout the process.

Q: What is the security deposit amount and how is it handled?
A: The Tenant Security Deposit will vary by property. Typically, it will equal 1-2 months of rent and is held in our secured trust account. Upon move out, any deductions for repairs from damages beyond normal wear and tear are retained and the balance will be returned with an itemized list of deductions.

Q: What are the maintenance procedures if something needs repair in the rental unit?
A: You can submit maintenance requests through our online portal. For emergencies contact your property manager.

Q: How do I renew my lease at the end of the term?
A: Our team will reach out to you prior to the end of your lease term to discuss renewal options. We will provide you with the necessary documents and instructions to extend your lease if you choose to do so.

Q: What happens if I need to terminate my lease early?
A: Early lease termination requests are handled on a case-by-case basis. Please contact our leasing team to discuss your situation and explore possible options. Early termination may be subject to fees and specific terms outlined in your lease agreement.

Q: How can I report a maintenance emergency outside of business hours?
A: We have an emergency hotline available 24/7 for urgent maintenance issues. Please refer to your move-in documents or contact our office for the emergency hotline number.

Q: How can I pay rent and what payment methods are accepted?
A: Rent payments can typically be made online through our secure payment portal. We accept various payment methods, including electronic bank transfers and credit/debit cards. Specific payment instructions will be provided upon lease signing.